Due to new U.S. government regulations:
■ Starting August 29, all incoming packages to the U.S. will be subject to customs duties.
■ Because procedures are not yet in place, we must temporarily suspend shipments to the U.S. from August 27.
■ Resumption of service may take some time.
For details, please see the official announcement:
“Notice of Temporary Suspension of Shipments to the U.S.” — Japan Post, published August 25, 2025.
We kindly ask for your understanding and patience.
Due to a full strike by the Canadian postal workers’ union starting on September 25, we will temporarily suspend all international shipments from Japan to Canada.
For orders destined for Canada, we will contact you to cancel the order.
We will inform you once shipping to Canada resumes.
For details, please see the official announcement:
Second Update: Delay of mail delivery to Canada due to strike action
We kindly ask for your understanding and patience.
（1）在产品到达日期后的5天内，您可以使用随附的退货单退还产品。
（2）尽管前一段已经说明，请注意以下产品不能取消、退货或交换。
・已使用的产品
・产品交付后超过6天
・顾客损坏或弄脏的商品
・没有包装的商品（袋子或盒子）
（3）退货时，请预付运费（由客户承担）。
（4）如果提供了错误的地址或商品被退回未领取，将从退款金额中扣除运费。
（5）如果您希望更换商品，退货运费将由客户承担。
（6）退款将在退货商品到达后的7个工作日内，根据付款方式进行。
